Refund policy
Applies to all purchases made through chonoluxe.com.
Returns
You have 30 calendar days from the date of purchase to request a return. Once 30 days have passed, we're unable to offer a refund or exchange.
To qualify for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accompanying materials included (inserts, certificates, protective sleeves, etc.)
If the original packaging is no longer available, please repackage the item securely using materials that will keep it fully protected in transit. The return address varies by product and will be provided to you with your return authorization.
A receipt or other proof of purchase is required to complete any return. Please do not send a return directly to a manufacturer or third-party supplier — all returns must go to the address we provide.
Items purchased as part of a promotional or clearance sale are final sale and not eligible for return or refund, except in the case of a manufacturer defect.
Exchanges
We only replace items that arrive defective or damaged. If you believe your item qualifies, contact us at support@chonoluxe.com within 30 days of purchase and we'll provide instructions for your exchange.
Refunds
Once we receive your return, we'll inspect the item and email you to confirm we've received it. We'll then let you know whether your refund has been approved or declined.
If approved, we'll process your refund within 3 business days to your original method of payment. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card company — posting a refund can take some time.
- Contact your bank — there is often additional processing time before a refund is posted.
If you've completed these steps and still haven't received your refund, contact us at support@chonoluxe.com and we'll look into it.
Return Shipping
You're responsible for your own shipping costs when returning an item, and these costs are non-refundable. If your refund is approved, the cost of return shipping (where applicable) will be deducted from your refund total.
Delivery times for exchanged items may vary depending on your location.
Questions
If you have any questions about this policy, contact us at support@chonoluxe.com.