Shipping policy

At Chonoluxe, we are committed to reliable service and to making sure every order is packaged and shipped securely. We offer tracked shipping so you can monitor your package from the time it leaves our facility until it reaches your address.

Order Processing

Please allow 2–5 business days for order processing before your package ships. This applies to both domestic and international orders. Business days do not include Saturdays, Sundays, or public holidays.

Once your order ships, you'll receive a shipping confirmation email with your tracking number.

Domestic Shipping (United States)

We work with multiple shipping carriers to get your order to you as reliably as possible, so the specific carrier used for your order may vary. All domestic orders ship using a tracked shipping service.

Estimated delivery time is approximately 10–15 business days after your order ships. Delivery times are estimates only and are not guaranteed — actual transit time can vary based on your location, the carrier used, and circumstances outside our control.

International Shipping

As with domestic orders, we work with multiple carriers for international shipments, so the specific carrier and service used may vary by destination. All international orders ship using a tracked shipping service.

Estimated international delivery time is approximately 15–20 business days after shipment. Delivery times may vary depending on the destination, local postal services, customs clearance, holidays, and other circumstances outside our control.

Delivery dates for both domestic and international orders are estimates and are not guaranteed.

Customs and International Delivery

International packages may be subject to customs inspection, import duties, taxes, or additional fees imposed by the destination country. These charges are the customer's responsibility and are not included in the purchase price or shipping fee.

Once an international package has been transferred to the shipping carrier, delays caused by customs authorities, local postal services, or carrier operations are outside Legacy Minted's control.

For tracking delays or delivery issues, please contact the shipping carrier directly using your tracking number. You can also reach our customer support team at support@chonoluxe.com, and we'll assist where reasonably possible.

Signature Confirmation

For higher-value orders, we may use a shipping service that requires a signature upon delivery, to help protect your order and confirm it was received securely.

You can also request tracked delivery with signature confirmation by contacting support@chonoluxe.com before your order ships. Additional shipping charges may apply.

Tracking Your Order

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active. You can use your tracking number to monitor your package through the carrier's website.

Undeliverable or Returned Packages

If a delivery attempt is unsuccessful, your package will typically be held for pickup at a local post office or carrier facility — such as your local Post Office, a UPS Access Point, or a FedEx facility — for 5–7 days.

If the package is not collected within that window and is returned to us, we'll contact you using the email or phone number provided on your order to confirm your shipping address and arrange redelivery. Any reshipping costs or next steps will be discussed with you at that time before your order moves forward.

Incorrect or Incomplete Addresses

You're responsible for providing a complete and accurate shipping address at checkout. Legacy Minted is not responsible for delivery delays, failed deliveries, or packages returned due to incorrect, incomplete, or outdated address information.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be corrected once an order has entered processing or has already shipped.

Need Help?

For questions about shipping or tracking, contact us at:

Email: support@chonoluxe.com